Senior OCM and Communications Specialist - remote to start
- Hands-on transformation experience
- Utility industry experience is required
- 7-10 years of professional experience
OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!
Interested in joining our team? Check out the opportunity below and apply today!
Seeking a Senior OCM and Communications Specialist for a Contract-to-Hire (Senior Level) opportunity. The role is currently remote, transitioning to hybrid starting April, 2027 (3 days/week on-site in Long Island). The role will play a critical role in supporting the successful delivery and adoption of the company's Customer Transformation Program, including implementation of SAP S/4HANA Utilities (IS-U), SAP Service Cloud, digital customer experience solutions, and related business process transformations.
Key Responsibilities:
Preferred
One or more of:
Critical Competencies
Change Leadership
Communications
Facilitation
Analytical Skills
Ideal Candidate Profile
The ideal candidate has supported at least one major transformation or ERP implementation and can comfortably move between executive leadership discussions and frontline employee engagement activities. This individual should possess excellent written and verbal communication skills, strong stakeholder management capabilities, and the ability to thrive in a fast-paced, highly visible transformation environment.
Reference: 1065595
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
#gdr4900
Treat our consultants and clients the way we would like others to treat us!
Interested in joining our team? Check out the opportunity below and apply today!
Seeking a Senior OCM and Communications Specialist for a Contract-to-Hire (Senior Level) opportunity. The role is currently remote, transitioning to hybrid starting April, 2027 (3 days/week on-site in Long Island). The role will play a critical role in supporting the successful delivery and adoption of the company's Customer Transformation Program, including implementation of SAP S/4HANA Utilities (IS-U), SAP Service Cloud, digital customer experience solutions, and related business process transformations.
- Prefers local candidates (NY / drivable distance to Long Island).
- Open to non-local candidates with strong experience, provided they can travel to Long Island every other week starting April, 2027.
Key Responsibilities:
- This individual will be responsible for developing and executing change management, stakeholder engagement, communications, training readiness, and organizational adoption activities across impacted business and technology organizations.
- The position will work closely with Program Leadership, Customer Operations, Information Technology, Human Resources, Training, Communications, the System Integrator, and external partners to ensure employees are prepared, informed, and ready to adopt future-state business processes and technology solutions.
- The role supports stakeholder engagement, change impact analysis, business readiness assessments, communications planning, knowledge transfer, and adoption measurement activities.
- Support development and execution of the overall OCM strategy for the CIS Transformation Program.
- Conduct stakeholder assessments and maintain stakeholder engagement plans.
- Support change impact assessments across Customer Operations, Meter-to-Cash, Contact Center, Billing, Credit & Collections, Digital Channels, Field Operations, and IT organizations.
- Document and maintain change impact inventories and mitigation plans.
- Identify organizational risks associated with business process and technology changes.
- Support development of organizational readiness plans and adoption strategies.
- Assist in managing change champion and super-user networks.
- Develop and execute program communication plans.
- Create executive communications, leadership briefings, program newsletters, intranet content, FAQs, talking points, presentations, and stakeholder updates.
- Develop targeted communications tailored for various stakeholder groups including:
- Executives, Leadership teams
- Frontline supervisors
- Customer service representatives
- Business SMEs
- IT teams
- External stakeholders
- Coordinate communication activities across multiple program workstreams and vendor partners.
- Manage program communications calendar and communication metrics.
- Facilitate stakeholder feedback and two-way communication channels.
- Collaborate with Training Leads and Business SMEs to support role-based learning strategies.
- Assist with training needs assessments.
- Help define learning paths and role mappings.
- Support development of training readiness plans.
- Monitor training participation, effectiveness, and user adoption metrics.
- Assist with knowledge transfer planning between System Integrator and internal teams.
- Support development and execution of business readiness assessments.
- Track readiness milestones, risks, and dependencies.
- Facilitate readiness workshops and checkpoint reviews.
- Support go-live readiness evaluations.
- Assist in hypercare planning and adoption measurement activities.
- Support governance meetings and working sessions.
- Prepare executive-level presentation materials and status reports.
- Maintain OCM deliverables, action logs, communication schedules, and readiness dashboards.
- Coordinate activities across multiple vendors and workstreams.
- Assist in development of adoption KPIs and value realization measures.
- Hands-on transformation experience; must be able to hit the ground running.
- Experience with major transformations (e.g., Cardinal Health, AEP, Clorox); SAP knowledge is not required.
- Utility industry experience is required.
- PROSCI certification is required.
- Responsible for creating a communications plan.
- Ability to build and drive OCM initiatives, as they currently do not have an established proactive OCM function.
- Bachelor's Degree in:
- Business Administration
- Organizational Development
- Communications
- Human Resources
- Change Management
- Public Relations
- Related discipline
- 7-10 years of professional experience.
- Minimum 5 years supporting organizational change management initiatives.
- Minimum 3 years supporting business transformation programs.
- Experience developing communication strategies and executive communications.
- Experience facilitating stakeholder engagement activities.
- Experience supporting training and readiness activities.
- Experience managing multiple stakeholder groups simultaneously.
Preferred
- Utility industry experience.
- Customer Operations experience.
- SAP, Oracle, Workday, Salesforce, or large ERP implementation experience.
- Experience supporting customer-facing transformations.
- Experience in regulated industries.
One or more of:
- Prosci Change Management Certification (highly preferred)
- CCMP (Certified Change Management Professional) (highly preferred)
- PMP
- Agile Certification
- SAP Activate Methodology Training
- Lean Six Sigma Green Belt
Critical Competencies
Change Leadership
- Change impact analysis
- Stakeholder management
- Organizational readiness
- Adoption planning
- Resistance management
Communications
- Executive communications
- Presentation development
- Storytelling
- Technical-to-business translation
- Multi-channel communications
Facilitation
- Workshop facilitation
- Stakeholder alignment
- Conflict resolution
- Consensus building
Analytical Skills
- Impact assessment
- Readiness measurement
- KPI tracking
- Adoption analytics
- Reporting
Ideal Candidate Profile
The ideal candidate has supported at least one major transformation or ERP implementation and can comfortably move between executive leadership discussions and frontline employee engagement activities. This individual should possess excellent written and verbal communication skills, strong stakeholder management capabilities, and the ability to thrive in a fast-paced, highly visible transformation environment.
Reference: 1065595
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
#gdr4900